IfLuttmetravel.com verifies that a compensation payment is due, you will be contacted within one working day after check-out regarding the compensation payment. To ensure compensation is completed smoothly, please keep all receipts, invoices, and foreign exchange/foreign currency payment receipts related to your stay.
Our Change and Cancellation Guarantee
Luttmetravel.com does not earn profits from or add additional charges to change and cancellation fees. If you need to cancel your booking, Luttmetravel.com will communicate with the hotel to try to reduce your cancellation charges as much as possible.
Room Guarantee Terms & Conditions
1. If no rooms are available after you arrive at the hotel, please contact Trip.com immediately. If you cannot contact Luttmetravel.com and proceed to stay in another hotel, this will be seen as forfeiting your right to the Room Guarantee.
2. The Room Guarantee cannot be used in the following scenarios:
a. You do not arrive at the hotel by the arranged time.
b. You change booking information such as room type or check-in dates, and these changes are not confirmed by Luttmetravel.com.
c. Trip.com or the hotel you originally booked has upgraded you to a room of the same standard or higher at no extra charge.
d. After your booking is updated and a room is available, you do not check in for the updated booking or you are unable to provide authentic and valid proof of check-in, or the guest names, dates, or city on the proof you provide do not match the original booking.
e. You cannot check in for your booking due to uncontrollable factors such as fire, natural disasters, or government policy.
f. Your booking has not been confirmed by Luttmetravel.com by the time you arrive at the hotel. (Please refer to emails from Luttmetravel.com to confirm whether your booking was successful).
g. Your booking is a prepaid booking and you have not completed payment.
h. Bookings with transaction security issues: (Luttmetravel.com will judge each case based on fair principles and transaction security)
•Rooms cannot be guaranteed for bookings which may be related to the following: system or network attacks, fake bookings, or reselling of bookings.
•The supplier retains the right to require the user to provide a guarantee amount for bookings where there are issues or abnormalities with the user information, user account, or number of transactions. If a guarantee amount cannot be provided, Luttmetravel.com reserves the right to cancel the users booking on behalf of the supplier.
